Frequently Asked Questions
Everything about orders, delivery, products and returns
Where is Milasso olive oil produced?+
Memecik olives harvested from groves in Milas, Muğla are cold pressed within 4 hours of picking.
What does early harvest mean and why does it matter?+
Olives are picked in October and November before they fully ripen. In this period the polyphenol content is 3-5 times that of standard olive oils. Oil yield drops, but nutritional value and aroma are at their peak.
What is the difference between Ultra Premium and Premium?+
The Ultra Premium range has ≤0.3% acidity and 350+ mg/kg polyphenols and is designed for raw consumption. The Premium range, with ≤0.5% acidity and 250+ mg/kg polyphenols, is ideal for everyday cooking.
How should I store olive oil?+
Store in a cool, dark place at 18-22°C with the cap closed. Light and heat are olive oil's greatest enemies. Once opened, glass bottles should be consumed within 3-4 months and tins within 6 months.
How long does delivery take?+
Orders whose payment is confirmed by 14:00 on a business day are dispatched the same day. Later confirmations and orders placed on holidays are dispatched on the next business day. Delivery usually takes 1-3 business days depending on your city.
How much is shipping?+
Shipping is free for orders of 1,000 TRY and above. For orders below this amount, a fixed shipping fee is shown on the order page.
Which payment methods can I use?+
You can pay by credit card (3D Secure) or bank transfer. Our bank details are listed on the Bank Account Details page and are also included in your order confirmation email; please include your order number in the transfer description.
Do you accept corporate and bulk orders?+
Yes. For corporate gift orders of 50 units and above we offer special pricing, corporate branding and custom packaging. Contact us through the contact form or on +90 312 502 15 00.
What are the return conditions?+
You have an unconditional right of return within 14 days of delivery for unopened products. For food safety reasons, opened products cannot be returned.